Our Money20/20 USA 2024 team had plenty of great conversations at the event. Perhaps unsurprisingly, AI was front of mind for most industry peers but improving customer...
Digital Transformation:
Any financial institution looking to succeed in credit risk management faces continuous pressure to evolve, with shifting customer habits, regulatory changes and cost of living...
Today, businesses struggle to measure the effectiveness of their messaging campaigns and many still rely on metrics like click-through rates and open rates, which provide only a...
Before we dive into how banks can become intelligent enterprises, it’s important to qualify the difference between agentic models and agents. Agentic models can perform and...
In an increasingly competitive financial landscape, the ability to deliver personalised experiences has become more than just a nice-to-have — it’s a critical differentiator. At...
Coming into 2024, a key theme is emerging: banks are progressing from just experimenting with generative AI and towards spinning up production projects.
In the era of web3 and ‘everything digital’, highly personalised financial experiences aren’t only commonplace in banking, but thoroughly expected by customers too. With...
With access to millions of first party data points, banks and fintechs have the potential to help consumers take control of their finances, and better their financial position....
Customer loyalty and trust is paramount when it comes to delivering high-quality financial services experiences. After all, your Net Promoter Score (NPS) is a powerful metric not...
With the paradigm shift towards hyper-personalised financial experiences and digital journeys that delight, financial institutions are under pressure to create genuinely tailored...
