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Nurture customer relationships and drive lifetime value
Affordability monitoring takes our highly accurate understanding of a customer's financial situation and turns it into a continuous relationship. We can provide ongoing monitoring of customer’s transactions or perform scheduled or ad-hoc checks, instantly surfacing any meaningful changes.
Mitigate risk and avoid delinquencies
We can continuously apply affordability insights so that at any point in time, our clients have full understanding of the risk status of their lending portfolios. We can spot worrying trends or red flags.
This means we can let you know that a customer's financial situation is worsening, letting you act in time. In many cases, a small adjustment might make a difference between keeping up with the payments and opening up a collections case.
Offer customers the right products at the right time
Use your understanding of how customers are using their products to proactively intervene when they could be on a better suited product. Notice a customer has unused deposits? Prompt them to set money aside in a savings pot. Notice a customer isn’t using their Credit Card? Maybe a loan is a better way for them to pay off their debt.
