Thomas Purton, Engage Product Manager, sat down with Caroline Fowler, Director of Product and Presales at TransUnion UK, and Matt Richardson, Senior Fraud Specialist at TransUnion UK to explore how exceptional customer experience (CX) strategies can help brands cultivate trusted, longer lasting and more profitable customer relationships
The panel explores what consumers truly value, personalization and how actionable insights can be used to deliver better banking experiences across touch-points, from originations and onboarding through to retention and engagement.