Report

The data advantage

Five key strategies for Community Bank growth in 2025

3min read

How to grow your business

Our report explores 5 key strategies for community banks looking to unlock growth, customer-centricity and better financial experiences.

20%

of community bankers consider themselves experts in data analytics

Voice of Community Banks Survey, 2024

Break the paycheck-to-paycheck cycle

Community banks have never been better positioned to proactively support their customers in breaking the paycheck-to-paycheck cycle and improving their overall financial situation.

70%

of Americans remaining financially unhealthy as day-to-day financial health ‘weakens’

Financial Health Pulse 2024 U.S. Trends Report

Identify high-impact segments

Did you know making the right offer at the right time can improve engagement but, more importantly, receptivity to your product offerings which can lead to a 9.58% increase in loan market share and a 33% rise in the capturable loans market? (Bud Research, 2024).

That’s because any successful strategy – whether its marketing, product innovation or customer-facing client services – hinges on how you cater to individual customer needs and segmentation is a critical factor in achieving that.

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Optimize your digital channels

Effective financial wellness solutions help your customers feel personally supported. And considering 62% of customers say they would switch their financial institution if they felt treated like a number, not a person (The Financial Brand, 2023); it’s time to not only engage your customers but also proactively support them too.

62%

of customers say they would switch their financial institution if they felt treated like a number, not a person

The Financial Brand, 2023

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From strategy to execution

Combining advanced transaction enrichment and market-leading categorization with our suite of personalization solutions and data analytics capabilities, we help community banks make the most of the data they already hold.

  1. Deliver truly customer-centric experiences and advanced digital engagement features with Engage.
  2. Use our plug ‘n’ play frontend widgets to help customer manage their finances more effectively.
  3. Instantly understand your customers, build high-impact segments and track campaign performance with Drive - no technical expertise required.

42%

of surveyed marketers report the top challenge around using data for customer engagement to be working with internal data scientists/business intelligence teams who don’t understand marketing priorities

Braze, 2023

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In brief

  1. Strengthen personalization across touchpoints
  2. Break the paycheck-to-paycheck cycle
  3. Identify high-impact segments
  4. Optimize your digital channels
  5. Make your marketing strategy truly data-driven
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