Use case: Disputed transactions

Investigate and reduce disputed transactions

Give your support agents and customers greater clarity with enriched transaction data.

Smarter data for smooth dispute resolution

Disputed transactions are a huge, ongoing burden to banks and credit unions. They create friction in the accountholder experience and place pressure fraud and operations teams.

Bud helps financial institutions reduce disputed transactions and speed up fraud investigations by enriching raw transaction data with the likes of merchant, location, category and regularity insights.

The result is fewer false disputes and faster resolution times.

A raw transaction enriched by Bud to reveal predictive payment regularity, context and details

Enrich every transaction

At Bud, we enrich every transaction with clean merchant names, transaction category and location details, and can provide insight on spending patterns such as recurrence or past transactions with that merchant.

This gives customers and fraud teams greater clarity.

With accurately enriched transaction data, financial institutions can reduce disputed transactions and streamline those that still occur.

Accurately categorize transactions with Bud’s market-leading enrichment.

Explore Enrich ->

Raw transaction data showing Bud enrichments like regularity, category, location and more

Fewer false transaction disputes

Accurate merchant names and transaction categories reduce customer confusion and friendly fraud, leading to fewer unnecessary claims.

Faster investigations

Enriched data makes it easier for fraud and back-office teams to quickly understand the transaction context and close cases faster.

Improved customer confidence

When customers can recognize their purchases instantly, trust in the banking experience increases and disputed transactions are reduced.

Lower operational costs

Reducing transaction dispute investigation workloads and false positives brings down the cost of managing claims.

Ways to integrate

Total control with our API

Bud’s enrichment can be delivered via API or batch processing and integrates seamlessly with your case management tools.

Case studies

See how Bud’s ultra-precise transaction categorization and merchant identification powers subscription management app Little Birdie.

Read the case study ->

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